If it is not right
Refund & Cancellation Policy
Drinks and fruit bowls are made fresh for you, so they cannot come back — but if we get your order wrong, we put it right.
Last updated 23 October 2026
01Made-to-order items cannot be returned
Every juice, shake, lassi, smoothie and fruit bowl is made for your order, so it cannot be returned or exchanged because you changed your mind.
02Wrong, missing or spilled
Please check your order when it arrives. If an item is wrong, missing, spilled or damaged, tell the delivery person, or message us at juicebalaofficial@gmail.com or in the chat in the app straight away with your order number and a photo. We will replace the item or refund it.
03Cancelling an order
You can cancel an order yourself — in My Orders, tap Cancel — until the store confirms it. Once it is confirmed your drinks are already being made, so it can no longer be cancelled.
04If we cancel
If the store cannot take your order — an item has run out, the store is closing or your address is outside our delivery range — the order is cancelled and anything you paid online is refunded in full.
05How the refund reaches you
Refunds for online payments go back to the same account you paid from. Cards and UPI usually take 5–7 working days to show, and that part belongs to your bank, not to us. For a cash-on-delivery order we refund to a UPI ID or bank account you give us.
06Talk to us
Anything else not right? Reach us at juicebalaofficial@gmail.com and we will help.
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