Getting it to you
Delivery Policy
Where we deliver, how fast, what it costs, and what to check when your order arrives.
Last updated 23 October 2026
01Where we deliver
We deliver locally, in the area around our store — fresh drinks are not sent by courier. In the app, enter or pick your address and it tells you before you pay whether you are inside our delivery range. If an order reaches us from an address we cannot serve, we contact you and cancel it, with a full refund of anything paid online.
02How fast
Our promise is in our name: Get Fresh Juice in 30 Minutes. Where we deliver, we aim to have your order with you in about 30 minutes from when the store confirms it. At busy times, in bad weather or for a large order it can take a little longer, and we will not promise a minute we do not control.
03When we are open
Orders are taken while the store is open. When it is closed, the app says so.
04Charges
Delivery is free on orders over ₹299. Below that a delivery charge of ₹30 is added. You can pay cash on delivery or online.
05Following your order
Your order moves from Placed to Confirmed, Packed, On the way and Delivered, and you can watch each step in My Orders — in the app it updates live. We also send updates by email when you have given us one.
06At the door
When our own rider delivers an app order you may be asked for the 4-digit delivery code shown on that order in your app. Please check your order as you receive it: if anything is wrong, missing or spilled, tell the rider or message us straight away — see our Refund Policy.
07If nobody is home
Fresh drinks cannot wait or be re-delivered later. Please keep your phone with you; if we cannot reach you at the address, the order may not be deliverable.
08Something is late
If your order is running late, message us at juicebalaofficial@gmail.com or in the chat in the app with your order number and we will tell you where it is.
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